Bain / Qualtrics

Project Details


Tech & Communication



User Testing

Visual Design


Han Wong

Jeremiah Simpson

Adrian Kimball

The Outer Loop app within Qualtrics helps companies prioritize and manage customer experience improvements across their organization. It does this by identifying opportunities based on customer feedback then making sure information is captured and routed to the appropriate decision-makers and performers. Outer Loop is part of the Qualtrics platform, it is a critical component of Net Promoter System of closed-loop feedback.

“I appreciate Bridger's responsiveness, creativity, and ability to deliver”
Vasili Kharchenko

Project Manager at Bain Next Gen